Medical Administrative Assistant

Career Development and Life Skills

CAREER DEV--Career Development and Life Skills

Students will learn test-taking strategies, the history of medicine, types of medical healthcare facilities, and the types of facility staff members. Students will have the opportunity to learn the importance of professionalism and listening skills. This course provides strategies for finding employment opportunities completing a correct resume, interview techniques, and the art of negotiating the job. Life skills of conduct, appearance, and professionalism not only to obtain employment but to also retain employment.


Graduates will be able to:

  • Implement strategies to assist with test-taking

  • Understand the history of medicine

  • List the types of medical healthcare facilities

  • Describe the types of facility staff members

  • Apply the importance of professionalism and listening skills

  • Perform the essential requirements for employment, such as resume writing, effective interviewing, dressing professionally, time management, and following up appropriately

  • Exercise life skills of conduct, appearance, and professionalism, not only to obtain employment but to also retain employment

  • Explain what continuing education is and how it is acquired

  • Describe current employment outlook for the medical assistants

  • Compare allied health professions with their relation to medical assisting

  • Understand the medical assistant requirements for credentialing, the process and importance to obtain the credentials


Externship MAA

Medical Billing and Coding

Basic Medical Billing and Coding, Basic Health Insurance, Colllections

Medical Billing and Coding II

Medical Billing and Coding II 

Students will be instructed in the advanced concepts to billing and coding. Both procedural and diagnostic ICD-10 codes will be included for the student to properly process insurance claims in an ambulatory setting.  Association with the insurance companies including Medicare and Medicaid are emphasized. In addition, the student gains knowledge to collect from the past due accounts.


Graduates will be able to:

  • Prepare all claims in an ambulatory setting to be filed

  • Verify all coding is correct

  • Correct any coding as needed

  • File claims

  • Apply insurance payments

  • Communication with all insurance companies

  • Collect past due accounts


Medical Communications

Medical Office Procedures

MED OFFICE--Medical Office Procedure

The front office procedures include telephone techniques, scheduling appointments, proper communication skills with patients during greeting, admitting, and discharging patients are taught. Computer concepts with written communication and mail processing are emphasis also. Administration duties are designed to provide the student with obtaining the correct finance records, human resources knowledge, and customer service issues.


Graduates will be able to:

  • Describe how a computer works, networking systems, and how the computer has helped streamline the medical office

  • Demonstrate the correct telephone techniques

  • Schedule appointments

  • Exercise professional verbal communication skills with patients during greeting, admitting, and discharging patients, including patients with abnormal behavior patterns, cultural differences, or terminal illnesses

  • Maintain proper inventory of supplies and asset list of equipment

  • Become a Team player to attain optimal patient health outcomes

  • Use professional written communication with patients

  • Explain the importance of Administration finance records

  • Control issues, conflicts, and communication between staff members for a smooth work environment

  • Understand the supervision duties and human resource management

  • Deal with customer service issues

  • Demonstrate an understanding of the core competencies for Interprofessional Collaborative Practice; deliberately working together

    with the common goal of building a safer and better patient-centered healthcare system

  • Exhibit compliance with HIPAA guidelines, the ADA Amendments Act, and the Health Information Technology (HITECH) Act, Code of Ethics, local, state, and federal regulations related to the medical field


Medical Records and Terminology

EMR TERM--Medical Records & Terminology

Whether it is the paper medical record or the electronic record system, students will learn how to use the patient's record to process sick or well patients in an ambulatory setting. Medical terminology is introduced to students proper charting. Simulation of EMR system will be used for exercises.

Graduates will be able to:

  • Navigate electronic health records systems and practice management software

  • Preform basic computer skills

  • Schedule appointment and process new patient’s forms

  • Admit patient when arriving

  • Process patient’s personal information into a chart

  • Prepare Certificate to Return to Work, appointment reminders, Medical Records Release Form, Incident Report, Referral Form, and Prior Authorization Request Form

  • Complete Office Inventory Form

  • Update Patient Demographics and Complete Advance Directive

  • Send missed appointment email

  • Understand the basic medical terminology

  • Build and dissect medical terminology from roots and suffixes to understand the word element combinations